USAA Overview: USAA, the United Services Automobile Association, is a mutual insurance company serving current and retired members of the military, and their families. Founded in 1922 by a group of army officers to insure their personal vehicles, today the principal lines of business for USAA are:
- Auto insurance
- Property insurance
- Life insurance
- Banking services
- Investments
- Financial planning and advice
Headquartered in San Antonio, TX, USAA also has locations in:
- Colorado Springs, CO
- Norfolk, VA
- Phoenix, AZ
- Sacramento, CA
- Tampa, FL
- London, England
- Frankfurt, Germany
Size: USAA reports these figures:
- Members = 6.8 million
- Employees = 22,000
- Owned and managed assets = $119 billion
Positives: USAA ranks very high in surveys of customer satisfaction, across all its principal lines of business. USAA also receives high ratings from A.M. Best, Moody's and Standard & Poor's.
The organizational culture appears to be one in which there is great mutual loyalty between management and employees. The employee benefit package is extensive, including on-site child care. Accordingly, USAA has won various awards regarding its desirability as a place to work, covering demographics ranging from former military personnel to Hispanic females.
Negatives: While having military experience or military connections is not required for employees, those without them may be at somewhat of a disadvantage in relating to the member base and in advancing.
