Branch Operations Manager Career Overview: A branch operations manager is the subordinate of a branch manager who is delegated responsibility for all aspects of the office's technical and physical infrastructure, often including the supervision of all support staff.
Background: Branch operations managers have varied backgrounds. They may have expertise in back office operations, information technology, or other fields.
Responsibilities: A branch operations manager has responsibility for insuring that financial advisors, sales assistants and other branch office staff have the tools and infrastructure to perform their jobs, and that this infrastructure is kept in working order. This infrastructure includes, but is not limited to:
- Communications
- Workstations
- PCs
- Copiers, fax machines, etc.
- Power
- Heating, ventilation and air conditioning (HVAC)
- Building maintenance
- Furniture
- Real estate operations
- Mailroom operations
- Cashier operations
Branch operations managers also play an important liaison role with the central IT and operations organizations, assisting financial advisors and sales assistants with problems that they cannot resolve on their own. Depending on the structure of the firm, branch operations managers may or may not have either solid-line (primary) or dotted-line (secondary) reporting relationships to the central operations area of the firm.
Compensation: Branch operations managers are paid salary and bonus. The bonus may be tied partly to overall branch results, or it may not.
